Privacy Policy

Welcome to Hockey Shop! At Hockey Shop, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website at hockey-skates.com or make a purchase from us. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The types of data we collect include:

• Personal Information: When you place an order or create an account, we collect details such as your name, email address, shipping address, billing address, and payment information (e.g., credit card details processed securely via our payment gateways).
• Transaction Data: We record details of your purchases, including products ordered, payment method, and transaction history.
• Technical Data: We automatically collect information about your device, IP address, browser type, and browsing behavior on our website through cookies and similar technologies.
• Communication Data: If you contact our customer service team (e.g., via email at [email protected]), we may keep records of your communications.

2. How We Use Your Information

We use your data for the following purposes:

• To process your orders and deliver products, including intermediate hockey sticks, protective gear, and team apparel.
• To provide customer support and respond to inquiries.
• To improve our website, products, and services based on your preferences and browsing behavior.
• To send you transactional emails (e.g., order confirmations) and, with your consent, marketing communications about new products or promotions.
• To detect and prevent fraud or unauthorized transactions.
• To comply with legal obligations and enforce our terms of service.

3. Sharing and Disclosure of Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Payment Processors: We share payment details with trusted third-party providers like Visa, MasterCard, JCB, and PayPal to securely process transactions.
• Shipping Partners: We provide shipping carriers with your name and address to deliver orders globally (excluding Asia and certain remote regions).
• Service Providers: We may share data with companies that help us operate our website, such as analytics or marketing tools, under strict confidentiality agreements.
• Legal Compliance: We may disclose information if required by law or to protect our rights, customers, or website.

4. Data Storage and Security

We take the security of your data seriously. Your information is stored on secure servers, and we implement industry-standard measures to protect it:

• All payment transactions are encrypted using SSL (Secure Socket Layer) technology.
• We do not store complete payment details on our servers; instead, they are handled by our secure payment gateways.
• Access to personal data is restricted to authorized personnel only.
• While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You may update or correct inaccurate information in your account.
• Deletion: You can request the deletion of your personal data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our communications.
• Objection: You may object to certain data processing activities, such as profiling for marketing.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, as required by applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality, such as remembering items in your cart.
• Analytical Cookies: Help us understand how visitors use our site (e.g., pages viewed) to improve performance.
• Marketing Cookies: Used to display relevant ads based on your interests.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As a global shop serving customers in North America, Europe, South America, Africa, and Oceania, your data may be processed in countries outside your residence. We ensure that such transfers comply with data protection laws (e.g., GDPR for European customers) through safeguards like standard contractual clauses.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children. If you are a parent purchasing intermediate or junior gear (e.g., elbow pads or gloves) for a child, you represent that you consent to the collection of their data as necessary for the transaction.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this page regularly.

10. Contact Us