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Welcome to Hockey Shop’s FAQ section! We’re dedicated to providing premium hockey equipment to players worldwide. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
Product Information
What types of hockey equipment do you offer?
We specialize in comprehensive hockey gear including:
- Skates (Ice Hockey Skates, Inline Skates)
- Protective Gear (Elbow Pads, Shin Guards, Shoulder Pads, Gloves)
- Apparel (Beanies, Hats, Hoodies, Jackets)
- Equipment Bags (Carry Bags, Coach & Travel Bags)
- Hockey Sticks and Accessories
Do you offer equipment for different skill levels?
Yes! We specifically carry intermediate-level equipment and junior gear, ensuring players can find equipment matched to their skill development and playing needs.
Shipping & Delivery
How long does order processing take?
All orders are processed within 1-2 business days from our facility in Raleigh, North Carolina. Your equipment is carefully inspected and prepared for shipment to ensure it arrives in perfect condition.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 days after dispatch
- Free Shipping: Available for orders over $50, delivered via EMS in 15-25 days after dispatch
Which regions do you ship to?
We proudly serve hockey enthusiasts across North America, Europe, South America, Africa, and Oceania. Due to logistical constraints, we currently cannot ship to Asia and select remote areas.
Can I track my order?
Yes! All shipping methods include comprehensive tracking. Once your order ships, you’ll receive a confirmation email with your tracking number and carrier information so you can monitor your gear’s journey to your doorstep.
What are your estimated delivery timeframes?
Delivery estimates by region:
- North America: 7-12 days (Standard), 12-20 days (Free)
- Europe: 10-15 days (Standard), 15-25 days (Free)
- South America: 12-18 days (Standard), 18-28 days (Free)
- Oceania: 12-16 days (Standard), 18-26 days (Free)
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in original condition with all tags attached. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
How long do refunds take to process?
Once we receive your returned items, refunds are processed within 5-7 business days and will be credited to your original payment method.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.
Do I need to create an account to order?
While creating an account allows you to track orders and save preferences, you can checkout as a guest if you prefer.
International Orders
Do you handle customs for international orders?
Yes! We handle all necessary documentation for international shipments, making the process seamless for you. However, customers are responsible for any applicable customs duties or import taxes in their country.
What if my country isn’t listed in your shipping regions?
If your country isn’t currently served, we apologize for the inconvenience. We’re continuously working to expand our global reach while maintaining our commitment to reliable delivery.
Still Have Questions?
Our customer service team is here to help hockey players get the gear they need. Contact us at:
Email: [email protected]
We typically respond within 24 hours during business days.
At Hockey Shop, we’re committed to ensuring your focus remains on your game, not on your gear’s delivery. Trust us to get your equipment to you efficiently, so you can spend more time on the ice where you belong.